Refund and cancellation policy

Last updated: 14 August 2026

Scope

This policy applies to consulting engagements offered by Desktop Havenhub Advisory Co., Ltd., including Taiwan Market Entry Advisory, Channel Partner Mapping, Brand Localization Review, and Soft-Landing Briefings. It does not cover third-party retailer fees, printing costs, travel booked by the client, or legal filings handled by outside counsel.

Refund eligibility

Refunds are available when an engagement is cancelled under the conditions below, or when Desktop Havenhub cancels and cannot offer a suitable reschedule. Fees for work already delivered according to the statement of work are generally non-refundable.

Timeframe

Cancellation notices must be sent in writing to hello@desktop-havenhub.click. For Soft-Landing Briefings, notice at least 5 business days before the scheduled session is required for a full deposit refund. For multi-week advisories, cancellation more than 10 business days before the kickoff meeting may qualify for a full deposit refund if no substantial preparatory work has begun.

Full or partial refunds

If kickoff has not occurred and no material preparation has started, eligible deposits are refunded in full. If research, store walks, or draft materials have begun, we may issue a partial refund equal to fees paid minus a reasonable charge for work completed and non-recoverable third-party costs disclosed in advance.

Non-refundable items

Completed deliverables (final briefs, partner maps, localization annotations, delivered briefing sessions), purchased materials bought with client approval, and non-refundable travel booked at the client’s request are non-refundable.

Refund process

Email hello@desktop-havenhub.click with your engagement reference, reason for the request, and payment details used. We confirm eligibility within 5 business days and process approved refunds within 14 business days thereafter.

Refund method

Refunds are returned via the original payment method when possible, or by bank transfer to an account you nominate in writing.

Cancellation and rescheduling

Clients may request to reschedule Soft-Landing Briefings once without penalty if notice is given at least 5 business days ahead and advisor availability allows. Multi-week advisories may be paused by mutual written agreement; extended pauses may require a revised timeline and fee schedule.

Deposits

Engagements typically require a deposit stated in the proposal before work begins. Deposits secure advisor time and cover early research. Deposit treatment on cancellation follows the eligibility rules above.

No-shows

Failure to attend a confirmed Soft-Landing Briefing without timely notice is treated as a completed session for fee purposes. Remaining advisory milestones continue unless the client cancels in writing.

Work already started

Once research sprints, workshops, or draft deliverables are underway, fees corresponding to completed milestones remain payable. Unused future milestones may be cancelled subject to partial refund rules.

Exceptions

If Desktop Havenhub must cancel due to advisor unavailability and cannot provide an equivalent substitute or date, fees paid for the undelivered portion are refunded in full. Force majeure events may delay delivery; refunds in those cases are discussed in good faith against work completed.

Contact for refund requests

hello@desktop-havenhub.click · Phone: 886-2-87895096 · Street: 2F, No.5, Sec.5; City: Xinyi Rd.; State/province/area: Taipei; Country: Taiwan(China).